The journey of digital transformation is not always a smooth and comfortable ride. Implementing Robotic Process Automation (RPA) solutions may be the first port of call on the way to a comprehensive program of intelligent automation. But a poorly planned, haphazard use of new technologies could prove to cause more problems.
2018 Figures from Deloitte show that only 3 percent of organizations have achieved a substantial scale. Indeed with poor fragmentation given as the biggest limiting factor. Research by KPMG showed that just 13 percent have successfully scaled RPA projects. It shows that intelligent automation is far from being dealt with in a productive and efficient way.
The answer to this is in one key approach: orchestration. This ensures that the various elements of a technological transformation are appropriately coordinated. It ensures also the production a coherent and productive result. It is the technique that controls the different components of intelligent automation through an end-to-end process. It provides a solution that is holistic and cohesive.
RPA is a useful technology to apply to certain tasks. But it takes orchestration to make automation effective in the bigger picture. Orchestration brings various automation solutions together as a whole, but at the more advanced stages. It accounts for the human element that is central to every organization.
This may concern the role humans play in automation, where and when they should intervene and how this can be improved.
New this year is an emerging and important view: you should govern RPA digital workers in much the same way as you do human employees.
Craig Le Clair – Forrester
While a distinction between the two is clear, their respective capabilities can be managed accordingly, with orchestration giving a clearer view of what is most effective and what can be improved.
There are three key respects in which orchestration and RPA will benefit a business.
RPA frees employees from repetitive, time-consuming tasks and allows them to focus on the higher-value work that requires human capabilities. Orchestration provides useful insights that help with making informed decisions and managing automation strategies.
Orchestration combined with RPA can help to clarify business processes that become increasingly more complex with business growth. By taking a standardized approach, simplification can be more easily applied to various processes. These may be replicated as the business grows.
When it comes to governance, control, and compliance, orchestration allows for risks to be managed so potential problems can be dealt with in the early stages. This is also an advantage for the purposes of auditing as there is less chance of conflicting versions of events. Automation is an attractive prospect for many businesses seeking to streamline processes and scale. But without careful planning and the right strategies and approaches, a transformation will not take the business to the next level.